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LiveWorx 2019

ST243B - Customer Experience: The Journey From Good to Great

Session Description

Shaped by expectations from the consumer world, complex business-to-business service delivery is a critical competency for today’s successful organizations, irrespective of industry sector. How your service experience is perceived by your customers, its impact on their perception of your brand and ultimately on their propensity to purchase from you is a business-critical issue not confined purely to the service organization. In this session, Mark Brewer from IFS will share insights and best practices from customer organizations who have placed their customers at the heart of their service management strategy - successfully charting the journey from good to great customer experience.


Session Presenter
Additional Information
Service Transformation
Service Transformation Best Practices
Breakout Session
45 minutes
Session Schedule