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LiveWorx 2019

CP3745CU - Transforming the Service Experience: An AI-Powered Approach to Proactive Service

Session Description

Illumina is a global leader in genomics whose innovative solutions are fueling groundbreaking advancements in the analysis of genetic variation and function. In its efforts to deliver the highest level of quality and reliability to its customers, Illumina is leveraging connected device data to transform the service experience from reactive to proactive. In this session we will explore our implementation strategy, metrics used to measure success, how we leverage ThingWorx to enable front line support, and our approach to data science.


Session Presenter
Additional Information
IIoT & Smart Connected Products
IIoT Use Cases
Learn how a leading biotech company is delivering next generation service through smart, connected laboratory equipment and processes
Understand the implementation strategy, including data science strategy, of a service project rollout
Customer Success Story
45 minutes
Session Schedule