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LiveWorx 2019
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AR413CU - Enhancing Customer Experiences and Lowering Total Cost of Ownership with AR – The Howden Story

Session Description

For over a century, Howden’s global engineering business has focused on providing customers with industrial products and quality solutions that help multiple sectors improve their everyday processes; from mine ventilation and waste water treatment to heating and cooling. As a customer focused organization, Howden wanted to move from a reactive service approach to building a collaborative partnership with their customers that would improve after-market Long Term Service Agreements (LTSAs) and help them achieve success. Having already recognized the value in smart connected products, Howden astutely decided to empower their customers with an Augmented Realty (AR) solution that would easily provide insights from IoT to enhance the experience of owning the equipment and lowering overall total cost of ownership. Join Maria Wilson, PhD., Global Leader Data Driven Advantage, Howden Group Ltd and Hillary Ashton, executive vice president and general manager, Vuforia AR as they discuss how Howden leveraged scalable mixed reality and IoT solutions from PTC to provide transformative customer experiences.

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Additional Information
AR for Manufacturing
Gain critical insight into the value AR can bring to your business
Discover how AR and IoT can improve after-market service
Learn how AR can enhance your customer’s overall experience
Customer Success Story
45 minutes
Session Schedule
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