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This session will take you through the roller coaster journey that PACCAR experienced when it decided to move away from multiple less transparent, non-integrated and non-automated database and communication management tools to a single, integrated and robust tooling management application. When PACCAR started this project they faced implementation challenges like migrating heterogeneous data from multiple sources and departments, vetting the data quality through multiple migration rehearsals, and more. However, the benefits of integration and automation outweighed the challenges and the end result was a consolidated tooling management interface with a single process for approving, purchasing and managing tools. Users experienced a reduction in turnaround time for tooling approvals making the process 81% more efficient. Tooling delays went down by 2 weeks. The automation eliminated manual entry, calculation errors and rework efforts. Users had visibility to 16,000+ shared tooling records across divisions.
Customer Success Story
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