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LiveWorx 2019
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ST129CA - Service Disruption Demands Innovation and New Value Proposition in Service Life-Cycle Management

Session Description

Manufacturers and service organizations are at a critical moment of disruption and transition. Business-to-business (B2B) customers are demanding more consumer-like experiences and better visibility into the service experience than ever before. In this session, learn how manufacturers and service organizations are leveraging technology to transform service life-cycle management (SLM) and deliver enhanced experiences through service parts management (SPM).


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Service Transformation
Service Parts Management
Learn what trends and challenges are driving manufacturers and service organizations to re-think value, the service operation, and overall strategy.
Learn how manufacturers are leveraging technology to enter the future of SPM.
Learn how connected products are impacting SPM and service life-cycle management.
Case Study
1 hour
Session Schedule
     
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