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LiveWorx 2019
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ST127B - Keynote: Delight Your Customers with Optimized Service Delivery

Session Description

In today’s fast-paced experience economy, customer expectations are soaring. There is no margin for error! Only the best service experience will suffice to delight your customers. To profitably deliver world-class service requires commitment, ambition, and investment. To maximize your investments, you must ensure service parts availability. During this keynote, Leslie Paulson will explore several innovative service milestone achievements and suggest the areas ripe for the next wave of innovation & disruption due to digital transformation. She will be joined by subject matter experts, innovative industry leaders, and analysts who have a keen eye trained on what’s happening now with guidance to capitalize on future innovations.


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Additional Information
Service Transformation
Service Transformation Best Practices
Learn how the experience economy is impacting service.
Understand how customer experience is evolving.
Discuss the imperative of maintaining high customer satisfaction to remain competitive.
Breakout Session
1 hour
Session Schedule
     
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